It is in the sole discretion of Maple Wholesale Club whether to accept the return of an item. We have a seven (7) day return policy, which means you have seven (7) days after placing your order or receiving your items to request a return minus a 30% restocking fee and any shipping charges. Excluding defective merchandise – All returned items must be returned unused,  sealed, complete in original packaging with instructions and all accessories, in working order, and in new condition.

Items sent back to Maple Wholesale Club or a Manufacturer without first requesting a return through our Customer Service Department will not be accepted.

 No returns are accepted on special order items. A special order item is such that it is not commercially available off-the-shelf (COT), and that which it is manufactured to order by the product manufacturer and/or that which it is a custom configuration. A special order item may be identified on the item’s product page on our website, if in doubt when ordering, please contact Maple Wholesale Club before placing an order.

All returned items must be returned unused, sealed, complete in original packaging with instructions and all accessories, in working order, and in new condition

Clearance items and ‘scratch and dent’ items are not returnable.

Items Shipped Directly From The Manufacturer 

Only commercial off-the-shelf (COTS) items shipped directly from the manufacturer may be returned. All returned items must be returned unused,  sealed, complete in original packaging with instructions and all accessories, in working order, and in new condition. All returns are subject to the

manufacturer’s return policy. Returns are subject to a minimum 30% restocking fee or the manufacturer’s restocking fee if different.

Please contact our Maple Wholesale Club Customer Service Department at maplewholesaleclub@gmail.com to initiate a return to the manufacturer.

 Items are sent back to a Manufacturer for a return without first requesting a return through Maple Wholesale Club

The Customer Service Department will not accept it. 

Special Order Items – No returns accepted on special order items. A special order item is such that it is not commercially available off-the-shelf (COT), and that which it is manufactured to order by the product manufacturer and/or that which it is a custom configuration. A special order item may be identified on the item’s product page on our website, if in doubt when ordering, please contact Maple Wholesale Club before placing an order.

Defective Item Return

Damaged Shipment

Please inspect your order upon reception, should you see any damage to the packaging or the item, please REFUSE the item, note it on the BOL (Bill of Lading), write rejected/damaged, and send the unit back with the driver. We ask that you take pictures of all the damages, it helps us to file a claim and get you a quicker refund. The buyer must contact Maple Wholesale Club within forty-eight (48) hours of refusing the delivery of the damaged item.

Defective Item

If an item is defective, the buyer must contact Maple Wholesale Club within forty-eight (48) hours of taking delivery of the item. The buyer will be issued a Return Authorization (“RA”) number, a call tag will be given, and the buyer must return the defective item to Maple Wholesale Club within five (5) days of the issuance of the RA number. Maple Wholesale Club will inspect the item upon its receipt, and it is in the sole discretion of Maple Wholesale Club if the item shall be considered defective. If Maple Wholesale Club deems the item to be defective, Maple Wholesale Club will work to promptly exchange the item. If an exchange is not feasible for Maple Wholesale Club, then Maple Wholesale Club will credit the buyer’s account the amount paid for the item. If Maple Wholesale Club deems an item to be non-defective, it is in the sole discretion of Maple Wholesale Club to accept the return of the item, and restocking fees will apply.

Return Shipping Fees

All shipping fees are the buyer’s responsibility (To and From). These fees may be applied after the return has been completed.

Return Process

To start a return, contact Maple Wholesale Club Customer Service at maplewholesaleclub@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.

Excluding defective merchandise – All returned merchandise must be returned unused,  sealed, complete in original packaging with instructions and all accessories, in working order, and in new condition.

 Items sent back to Maple Wholesale Club or a Manufacturer without first requesting a return through our Customer Service Department will not be accepted.

Refunds

Upon receipt and inspection of returned items, the buyer’s credit card will be credited for the amount paid for the item minus the applicable restocking fees plus all shipping charges.

Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us. The industry standard for restocking fees is 30%.

You can always contact us before ordering an item for any return questions at maplewholesaleclub@gmail.com.